Looking to learn how to manage Google Analytics PayPal referral traffic? If you’re using PayPal to accept payments, Google Analytics will list PayPal as the referral source for the transaction, instead of where your traffic actually originated form.
This prevents you from seeing the original referrer websites contributing to your conversions, which is really important information for you to use to grow your business!
To prevent tracking PayPal as the referral source and to track the real referrers, you need to set up a Google Analytics PayPal referral exclusion to ignore it and use the real referral instead.
Why Google Analytics PayPal Referrals Happen
When using PayPal as your payment gateway, your customers leave your site and log into PayPal’s website to make a payment. After they pay successfully, they return to your site, often to a Thank You page, and the conversion is made.
Essentially, Google Analytics tracks the last website visited before the conversion as the referral source for that conversion. Hence, it attributes PayPal as the referral source for the transaction. But, in reality, the referral source is where the customer found your website or product link, not PayPal.
For example, a customer comes to your site from an affiliate website and decides to buy a product. After adding the product to their cart, your site redirects the user to PayPal’s website to make the payment. Now, they log into PayPal, pay for the product, and return to your site. That’s a conversion for your site.
Now, Google Analytics adds PayPal to referral traffic data because PayPal is the last site the user visited before the conversion. But the actual referral source is the affiliate website, not PayPal.
In this way, PayPal takes the place of multiple referral source sites and prevents you from seeing the actual referrers. That’s why you should exclude PayPal or any other third-party payment gateway from your referral list. Here’s how to do that:
Google Analytics 4 PayPal Referral Exclusion Tutorial
To set up a referral exclusion in Google Analytics 4, click on the Admin cog:
Then, in the Property column, click on Data Streams, then click into the Stream you want to put the referral exclusion in:
Next, scroll down and click on More Tagging Settings:
Then, click on List unwanted referrals:
Finally, leave Referral domain contains in the dropdown and type in paypal, then click the blue Save button in the upper right corner.
Universal Analytics PayPal Referral Exclusion Tutorial
To add PayPal to your referral exclusion list in Universal Analytics, you’ll need to click the Admin option at the bottom of the Analytics panel on the left.
Navigate to Tracking Info option in the Property section. Then, select Referral Exclusion List.
Upon clicking Referral Exclusion List, you’ll see your list of excluded sites.
Now all you need to do is to add paypal.com to the list. To do so, click the Add Referral Exclusion button.
Then, enter paypal.com to the domain box and click the Create button.
Now that you’ve added PayPal to the Google Analytics referral exclusion list, it will track the original sources and provide you with accurate traffic data.
Google Analytics normally takes 24-48 hours to apply an exclusion. You can check your referral source data again after that time to check if the exclusion list is working for you.
We hope this article helped you learn how to set up a Google Analytics PayPal referral exclusion. You may also want to check out 9 Top eCommerce Metrics & KPIs to Track in Google Analytics 4.
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