If you run a company, you need one of the best phones for small businesses. Increasingly, small business VoIP services are becoming popular. But, what is a VoIP? What are VoIP pros and cons? Most importantly, what’s the best VoIP service for small business?
This article is here to help! We’ll answer all those questions and more.
What Is a VoIP?
VoIP (voice over internet protocol) is an internet phone service that allows you to receive and make calls and other messages. You can talk, video chat, instant message, and more with a VoIP for small business. Landlines don’t let you do these things!
Why Do I Need a Small Business VoIP System?
Small business VoIP services offer faster customer service, efficient internal communications, and more. They’re often less expensive than the separate phone and other systems traditionally needed.
Using a VoIP service, you can track call duration, call queues, hold times, and more. VoIP also offers advanced features. These include call forwarding, call waiting, automatic call routing, and caller ID.
VoIP provides business phone numbers, extensions, or personalized plans for your business needs.
Best VoIP Business Services Video
For more details about each VoIP service, read on for help with picking the top VoIP for your business needs.
Best VoIP Services for Small Business – Contents
Let’s get started with a quick overview of the services on our list.
Top VoIP Services for Small Business
Now that we’ve answered “what is a VoIP?” and explained a bit about why your small business needs one, let’s look at our selection of the best business phone services.
Nextiva offers a powerful unified communication system for small businesses and massive corporations.
Nextiva’s business communication service includes unlimited calling, texting, and internet faxing features.
You could also have an auto-attendant, audio conferencing, and voicemail transcription.
If you plan to run a contact center, you can contact the company to set up a VoIP service for you.
Nextiva VoIP Pros
- Sells and leases phones
- 99.999% uptime
- 24/7 live support
Nextiva VoIP Cons
- No free trial
- Some consider integrations basic
- Can have a learning curve
Nextiva VoIP Pricing
- Essential: $17.95 – $23.95 per user per month
- Professional: $21.95 – $27.95 per user per month
- Enterprise: $31.95 – $37.95 per user per month
Prices go down as the number of users increases.
RingCentral offers feature-rich business VoIP phone services for small companies and enterprise-level businesses. They integrate phone, messaging, and video into one program.
This goes beyond customer interactions. RingCentral can improve on-premise communication and streamline workflow with internal messaging and file-sharing.
The program works on computers, tablets, mobile phones, and softphones.
RingCentral plans are all-inclusive. They offer essential features to connect with customers and grow your business. It includes unlimited calling, instant messaging, call logs, video meetings, and call forwarding.
Plus, it provides a toll-free or local number and voicemail-to-text services.
RingCentral VoIP Pros
- Available in over 110 countries
- Over 250 app integrations, including Salesforce and G Suite
- Real-time analytics
- Provides a toll-free number
RingCentral VoIP Cons
- Several worries about call drops
- The basic plan is pretty limited
RingCentral VoIP Pricing
- Essentials: $19.99 per user per month
- Standard: $27.99 per user per month
- Premium: $34.99 per user per month
- Ultimate: $49.99 per user per month
Expansions are available at an extra cost
Ooma offers services for small businesses, though they’re scalable and can grow with you. Small companies can seem big thanks to Ooma’s advanced features. These include a virtual receptionist, a toll-free number, and hold music.
The program offers call forwarding, a smartphone app, and call blocking to lower spam. Ooma has video conferencing, call recording, voicemail transcription, and more at advanced levels.
Ooma VoIP Pros
- Can set up business hours to route calls as needed
- Simple faxing
- Calls can transfer to cells easily
Ooma VoIP Cons
- Not as user-friendly as it could be
Ooma VoIP Pricing
- Ooma Office: $19.95 per user per month
- Ooma Office Pro: $24.95 per user per month
- Ooma Enterprise: $27.99 per user per month (requires contract)
- Ooma Enterprise Call Center: $49.99 per user per month (requires contract)
Grasshopper focuses on self-employed people and small businesses’ phone needs. It allows you to add a business phone system to your personal phone. You needn’t buy devices to keep business and personal communications separate.
Grasshopper VoIP Pros
- Created for small businesses
- Free trial
- Vanity toll-free numbers and local numbers are available; you can transfer the current number
- 24/7 support
Grasshopper VoIP Cons
- Relies on the app a good deal
- Must have devices already
Grasshopper VoIP Pricing
- Solo: $26 per month (1 phone number, 3 extensions)
- Partner: $44 per month (3 phone numbers, 6 extensions)
- Small Business: $80 per month (5 phone numbers, unlimited extensions)
Additional phone numbers are $10 per month
Dialpad is one of the most innovative VoIP services for businesses of all sizes. Their customers range from startups to global enterprises.
You can use Dialpad for video meetings, instant, SMS, and MMS messages, and more. This all occurs all from one user-friendly desktop and mobile app.
One of the coolest features is Dialpad’s artificial intelligence (AI). It transcribes meeting notes and calls, so you don’t need to assign a notetaker.
Dialpad VoIP Pros
- 2-week free trial
- 100% uptime SLA
- AI assistant takes notes and transcribes calls
- Unlimited outbound calling in the US and Canada
Diaplad VoIP Cons
- Limited integrations at the standard level
- No 24/7 support at the standard level
Dialpad VoIP Pricing
- Standard: $15 per user per month
- Pro: $25 per user per month
- Enterprise: Contact Dialpad
Vonage is a cloud-based VoIP service with voice functions, video calls, and messaging.
International calling is available with Vonage. This is vital for companies making outbound calls to other countries.
All plans have unlimited calls, SMS messaging, and team messaging. You can also access the Vonage app center and VoIP’s mobile and desktop apps. You can integrate CRMs, hold large-scale meetings, perform on-demand call recording, and more as you upgrade.
Vonage VoIP Pros
- 20+ integrations at all levels, including Microsoft Office 365, Salesforce, and G Suite
- 99.999% uptime
- Supported in over 40 countries
- Voice API personalizes customer service on a pay-as-needed basis
Vonage VoIP Cons
- Come challenges with customer service reported
- Delayed notifications about software issues
Vonage VoIP Pricing
- Mobile: $19.99 per line per month
- Premium: $29.99 per line per month
- Advanced: $39.99 per line per month
CallHippo is a user-friendly virtual business phone system. It offers customer support, answers to pre-sale questions, and more. Over 5,000 brands use this business phone system, including Amazon and Shopify.
With CallHippo, you can get a local number instantly and make calls to over 190 countries. It’s programmed to let you know the best time of day to call customers based on countries of origin.
They also have call center options. These can include real-time analytics, automatic distribution, and incoming and outbound call monitoring.
CallHippo VoIP Pros
- Free trial
- Sets up in fewer than 3 minutes
- Integrates with many popular plugins and software
- User-friendly call management setup
CallHippo VoIP Cons
- Integration isn’t intuitive
- Some questions about privacy
- Restrictive refund policy
CallHippo VoIP Pricing
- Bronze: $16 per user per month
- Silver: $24 per user per month
- Platinum: $40 per user per month
- Enterprise: $48 per user per month
Many add-ons available at additional costs
Their mobile app is available on IOS and Android for phones and tablets.
8×8 VoIP Pros
- Visual voicemail
- Unlimited video conferencing with transcription
- Team messaging
8×8 VoIP Cons
- Difficulty declining calls
- Has a learning curve
8×8 VoIP Pricing
- 8×8 Express: $15 per user per month
- X2: $25 per user per month
- X4: $44 per user per month
Pros and Cons of VoIP Business Phone Systems
Small business owners may feel investing in a VoIP system isn’t worth the cost. Why not use a landline (or personal device) and social media messaging?
These are valid questions, and VoIP may not be suitable for everyone. Here are some pros and cons of VoIP systems.
- Business VoIP providers offer scalability. As your business grows, your VoIP phone service can add advanced features.
- There are tons of VoIP features. VoIP systems offer video conference, text, call routing, and other options landlines can’t. This means you don’t need to have someone watching your social media messenger AND your phones all the time.
- You may not need a phone line at all. Some VoIP services can work strictly with computers and mobile devices. This lets businesses use BYOD (bring your own device). BYOD uses workers’ personal communication devices while protecting private information. Employees use their own cell phones or other devices to access the VoIP service provider.
- VoIP can automate responses. Unlike analog phones, VoIP systems let customers get answers without talking to a rep.
- Many VoIP business phones have auto-attendants. Auto-attendants can automatically route calls to the correct people. This frees up receptionists to do more critical tasks.
- VoIP business phone services can save money. For example, long-distance calls are more expensive on landline phones than local calls. You don’t need to pay that extra cost with VoIP.
- Remote workers can access business phones. If you use analog phones, your workers must be in the office.
- VoIP phone systems have CMS and CRM integrations. Most businesses use some sort of CRM or CMS service. Being able to connect phones and messages to them can limit miscommunications.
- Some VoIPs offer intraoffice communications. You can message other employees via text using many VoIP systems.
- Businesses using VoIP need a stable internet connection. Most VoIP services can’t work without web access. If your internet provider isn’t stable or doesn’t have enough bandwidth, you may see lower call quality. When you run a business in a place without reliable internet, you may need to go with a more analog option.
- Similarly, you need strong electricity. If your area loses power often, business doesn’t always get to stop. Landline phones don’t need electricity to function. (It may be wise to have at least one in the office for security, even if you generally switch to VoIP.)
- There can be pushback for BYOD. Not all workers feel comfortable using personal devices.
- You may see too many VoIP options. There’s evidence that too many possibilities can result in buyer’s remorse! Meanwhile, traditional desk phones typically just need a local phone provider.
- Security can be a concern. When researching VoIPs, focus on security to protect company and customer information.
- VoIP can harm certain types of businesses. Do you provide emergency services, such as private ambulances? VoIP can’t always trace the exact location of phones, and people calling may not always be at home when they do so. Landlines are better for this.
Do VoIP Pros Outweigh VoIP Cons?
Most modern businesses can benefit from VoIP calling features. They offer scalability, flexibility, and other standard plugins and software integrations. However, VoIP systems don’t meet every business’ needs.
FAQs About Best VoIP for Small Business Services
What’s the best VoIP service?
Our top VoIP service pick is Nextiva. These include instant conference calls, an auto-attendant, and a dedicated customer support team.
Is VoIP good for small businesses?
VoIP services can be excellent for small businesses. They’re often less expensive but have more features than analog business phones.
Which best VoIP service is cheapest?
VoIP service cost is affected by how many people use your service, as most charge per user per month. Dialpad and 8×8 are the lowest cost per user per month at the most basic levels with the fewest bells and whistles.
Which of the best VoIP services are free?
There aren’t many, if any, free VoIP services available. Some offer free trials or a free month if you pay annually.
Are VoIP and PBX the same?
While VoIP and PBX are business phone systems, PBX is considered old-fashioned. PBX, or private branch exchange, made it easier to make internal and external calls on a large scale. VoIP built upon that.
Some companies still use “PBX,” either in reality or in name out of habit. If companies say they use “hosted PBX,” they use VoIP and say the old term.
You can think of PBX as passing notes to friends in the hallway in the early 2000s. Meanwhile, VoIP is more like instant messenger. You got the same information to the same people, but the method was different and less efficient.
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