When you try to view your MonsterInsights Search Console report, are you seeing the following error message?
“The API returned a 403 response with this message: Google Analytics for WordPress by MonsterInsights failed to retrieve the new report data”
An alternative message might be “Error: We encountered an error when fetching the report data”.
For either error message, follow this guide to learn how to resolve the issue.
Prerequisites:
- You must have the MonsterInsights Plus Tier or higher to get access to the Search Console Report in MonsterInsights inside your WordPress admin.
- You’ve also already created a Domain Search Console property type by following our guide here: How to Add Google Search Console to WordPress and Analytics.
- Your Google account has permissions to both your Analytics and Search Console properties
An error at Insights » Reports » Search Console usually appears because your Search Console property at search.google.com isn’t correctly connected to your Analytics property at analytics.google.com.
Below are the most common troubleshooting steps you can try to resolve this issue.
When following any of the steps below, please make sure to try re-authenticating afterward (steps here).
Step 1: Double check that all steps in How to Add Google Search Console to WordPress and Analytics have been followed.
Step 2: If you’ve just recently linked and verified your Search Console property to your Google Analytics property, or if you’ve just recently set up your Search Console property (and there’s no data yet), you likely just need to wait 24 hours for the report to begin working as expected.
Step 3: If enough time has passed, please try visiting your Google Analytics property and verify your Search Console link shows a Domain property type and not a URL-Prefix. within your Google Analytics property.
This is found at analytics.google.com » Admin » Product links » Search Console links.
Please also ensure that the web stream connected is the same as the one MonsterInsights is connected to.
Reconnect to Google Analytics
After following any of the above troubleshooting steps, we recommend disconnecting and reconnecting MonsterInsights to your Google Analytics property, as this helps refresh the connection and can help with resolving the error message in your Search Console report.
First, please go to Insights » Settings.
Click on the arrow to show the settings and click on the Disconnect MonsterInsights button.
You may need to try disconnecting twice, as on the first try you might see an error message. Click Ok to close the notification.
Next, click on Force Deauthenticate.
On this second try, you will see a success message.
Once you’ve fully disconnected, try reconnecting again: How to Connect to Google Analytics.
Once completed, Insights » Reports » Search Console should now be viewable.
That’s it! You’ve successfully completed troubleshooting for the Search Console report.
I still see an error message
If you continue to see an error message, you can reach out to our support team to double check all of your settings.
Here’s how to submit a support ticket:
Step 1: Log into your MonsterInsights Account page and click the Support tab.
Step 2: Fill out the all of the required fields in the support form as indicated.
In the Comment or Message section, share which steps you’ve followed as listed in this guide.
Step 3: Once done, click Submit.
Once you’ve submitted your ticket, you’ll immediately receive an email to confirm that we’ve received your ticket.
A member of our support team will follow up with a response to your message as soon as possible with further steps to take so our team can help verify all of the steps you’ve taken.
That’s it! While our team is looking into it, please know you can view your Search Console property directly at https://search.google.com/search-console/ in the meantime.